bt99 Privacy Policy & Data Protection
A complete and transparent explanation of how your personal information is collected, used, and stored on the bt99 platform.
This privacy policy applies to all users of the bt99 platform. By using the bt99 website or services, you are considered to have accepted the terms of this policy. This policy may be updated from time to time; each change will take effect from the date it is applied.
1. Introduction & Purpose of This Policy
bt99 provides a safe and reliable online gaming environment for users in Bangladesh. Your privacy is important to us. Through this policy, we aim to clearly explain what information we collect, why we collect it, how we use it, and how we keep it secure.
This document is intended to fully inform you about bt99's data processing practices. You retain control over your personal information, and we are mindful of your rights.
2. What Information We Collect
When creating an account and using services on bt99, the following types of information may be collected:
2.1 Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Payment-related information (partial details of bKash, Nagad, Rocket, or bank account numbers — full details are never stored)
- National ID card or passport details for identity verification (using secure encryption)
- Information you provide when contacting customer support
2.2 Automatically Collected Information
- IP address and device type
- Browser type and operating system
- Date and time of site access and usage
- Pages visited and activity logs
- Information obtained from cookies and similar tracking technologies
2.3 Information Received from Third Parties
In some cases, limited information may be received from payment providers (such as bKash, Nagad) or identity verification agencies, but only for the purpose of confirming transactions or preventing fraud.
3. Purpose of Using Information
bt99 uses the information collected for the purposes described below:
- Account creation and management, and identity verification
- Processing deposits and withdrawals
- Providing customer support and resolving issues
- Preventing fraudulent activity and money laundering
- Enforcing responsible gaming policies and age verification (21+)
- Improving platform security and performance
- Personalising the user experience
- Fulfilling legal obligations and meeting regulatory requirements
- Sending information about bonuses and promotions (where consent has been given)
bt99 never sells your information to third parties.
4. Cookies & Tracking Technologies
The bt99 website uses cookies and similar technologies that ensure site functionality and improve your browsing experience. Cookies are small text files stored on your device.
4.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytical Cookies: Used to analyse site usage and for improvements. These are not personally identifiable.
Cookies can be managed by changing your browser settings. However, disabling certain essential cookies may affect site functionality.
5. Information Sharing Policy
bt99 may share information with third parties in limited and specific circumstances:
5.1 Service Providers
Minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure, and security services. These partners operate under strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.
5.3 Fraud Prevention
Information may be provided to relevant authorities in the course of investigating fraudulent activity, money laundering, or other illegal conduct.
bt99 never sells or transfers your personal information to any third party for marketing purposes or in exchange for payment.
6. Data Protection & Security
bt99 uses industry-standard security measures to keep your personal information safe:
- SSL (Secure Sockets Layer) encryption for all data transmission
- Advanced encryption technology for stored data
- Regular security reviews and audits
- Strict access controls — only authorised personnel can access data
- Firewall and intrusion detection systems
- Automated monitoring for suspicious activity
While we strive to ensure the highest level of security, it is necessary to acknowledge that no transmission of information over the internet is 100% secure. However, bt99 is committed to taking prompt action in the event of any security breach.
7. Data Retention Period
bt99 retains your information only for as long as necessary. Specifically:
- Active account data is retained until the account is closed
- Transaction records are retained for the period required by legal obligations
- Some information may be kept for a limited period after account closure for fraud prevention or legal purposes
- Information that is no longer needed is securely deleted or anonymised
8. Your Rights
As a bt99 user, you have the following rights:
8.1 Right to Access
You may request at any time to know what information we hold about you.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted, though it may not always be possible to delete all information due to legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing.
8.5 How to Submit a Request
To exercise any of the above rights, please contact us. We will endeavour to respond to your request within 30 days.
9. Protection of Minors
bt99 provides services only to those aged 21 or above. We do not intentionally collect personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
An age verification process is in place during account registration and identity documents are used for verification when required.
10. Third-Party Links
The bt99 website does not contain external links to third-party sites. When you access the bKash, Nagad, or Rocket interface to complete a payment, that platform's own privacy policy applies; bt99 is not responsible for the data practices of those third parties.
11. Changes to This Policy
bt99 reserves the right to update or change this privacy policy at any time. Changes will be published on this page. For significant changes, registered users will be notified by email.
Continued use of bt99 after any changes will be considered acceptance of the updated policy. You are advised to review this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. bt99 customer service is available 24 hours a day, 7 days a week in both Bengali and English.